Shipping & Returns

Main centres (Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, Bloemfontein): 1–3 working days.

Regional & outlying areas: 3–5 working days.

Courier delivery is R95 flat, and free on orders over R2 500. Orders placed before 12:00 on a working day are dispatched the same day.

We ship to Namibia, Botswana, Lesotho, Eswatini and Zimbabwe (5–8 working days) and to the UK, EU, UAE, USA, Canada, Australia and New Zealand (7–14 working days). Duties and import taxes are payable by the recipient.

A tracking number is added to your order as soon as the courier collects. Signed-in customers can follow every stage under Account → Orders; guests receive tracking by email.

Unworn pieces in original condition, with tags and dust bag, may be returned within 30 days of delivery for a refund or exchange.

Return collection is R95, waived for exchanges and for faulty items. Refunds are processed to the original payment method within 5–7 working days of inspection.

For hygiene reasons, gymwear worn or with removed hygiene seals, and personalised or monogrammed pieces, cannot be returned unless faulty.

Email care@luxella.co.za with your order number and reason for return, or message our assistant in the chat. We will arrange courier collection from your address.